Support Services

Support Services

itaas offers a flexible suite of support services designed to meet your business needs and assist you in effectively managing your iTV initiatives while controlling your operational costs. Our experienced support personnel will ensure that your development and maintenance issues are resolved quickly.

You can depend on itaas for ongoing enhancements, support, and maintenance. These services include:

istart

istart is an innovative program that is designed to provide an entry point to application developers focused on developing interactive applications for the Cable TV environment. istart provides application developers the software development kit s(SDK) and the support required to build their own cable applications that can run on a variety of cable platforms. istart even provides avenues for marketing your application to cable providers.

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Remote Headend Service

itaas has an economical, easy way to develop and test your cable applications. Using a virtual remote hub, headends are available for developing and testing applications in real time, under real world conditions.  It is accessible from anywhere, anytime via a high-speed data connection for a monthly access charge.

Our Remote Headend Service allows the iTV developers to access our headend remotely through a VPN service.  It saves you the time and effort that is required to configure these complicated headend components and provides developers more time to develop these applications.

This service is available 24×7 and is supported by our dedicated support staff. By tapping into our service, you can reduce your lab, equipment and maintenance expenses.

Legacy System Maintenance and Support

Over the last 11 years, itaas has established a track record of providing the design, development, testing, deployment and support of interactive applications and software across the entire iTV ecosystem. During this time we have continued to expand our expertise across multiple platforms and technologies, and have committed ourselves to the success of our customers.  This commitment has required us to support several platforms and technologies that are the core of several Service Provider systems.

We currently support legacy platforms such as SARA,  and illico. Our support teams, augment the manufacturers support, and will continue to support these platforms and technologies, even if the manufacturers support runs out.

EBIF and tru2way Platform Support

The TVWorks EBIF and tru2way platform is a complete software suite that facilitates the deployment of bound and unbound EBIF and tru2way applications on the cable network. It is compatible with both legacy & next-gen Motorola set top boxes and has an installed base larger than any other interactive cable platform.

Our team of EBIF and tru2way experts will provide installation, deployment and technical support to ensure that you satisfy the iTV needs of your customers.

Our support packages provide you with the flexibility required to deploy EBIF and tru2way in your lab, test markets and nationwide.

Deployment Support

Our team of architects and developers along with testers determine the optimal deployment path through network and infrastructure analysis. Our expertise in the latest technologies and our understanding of complex digital infrastructure enables us to provide deployment services in EBIF, tru2way and other cable platforms.

We offer deployment and post deployment support to our clients including providing tier two and tier three field support to Service Operators. Our support teams will resolve issues with application development as well as resolving deployment related problems.  We bring a deep understanding of both hardware and the software to the table.

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